IT Support Analyst Major (9243)

This program provides students with expertise in common computer applications, operating systems, and system hardware. It includes a study of hardware and software installation, operating systems support, networking, security, and cloud computing fundamentals. Career opportunities include help desk and information technology support, technical computer training, and computer consulting. According to the U.S Bureau of Labor Statistics, the employment of IT support specialists is projected to grow 8% through 2029, which is much faster than the average for all occupations. Upon completion of this program, students will earn the Google IT Support Professional certificate.  In addition, courses within this program help students to prepare for industry certification exams, including Microsoft, Oracle, and CompTIA’s A+, Cloud +, and Network +. The typical entry-level education needed to become an IT Support Analyst is an associate degree.

NOTE:  Students planning to transfer to a four-year college are encouraged to take ENGL 1120 English Composition II in addition to the following requirements.

Plan of Study Grid
First SemesterCredit Hours
BUSM 1300 Introduction to Business 3
ENGL 1110
English Composition I (A) 1
or English Composition I (B)
FYEX 1000 First Year Experience 1
ITIS 1007 Principles of Information Technology and Computer Science 3
ITIS 1027 Information Technology Support Fundamentals I 3
MATH 1600 Survey of College Mathematics 2 3
 Credit Hours16
Second Semester
BUSM 2400 Business Communication 3
ITIS 1028 Information Technology Support Fundamentals II 2
ITIS 1030 Security Awareness 1
ITIS 1050 Managing Computers: Hardware 3
ITIS 1520 Microsoft Office Excel: Skills and Techniques 3
ITON 1070 Operating Systems: Skills and Techniques 1
ITON 1205 Network+ and Networking Essentials 2
 Credit Hours15
Third Semester
BUSM 2000 Principles of Management 3
ITCS 1010 Programming Logic 3
ITDB 1401 SQL Programming and Database Design 3
ITIS 1051 Managing Computers: Software 3
ITON 2080 Supporting Client Operating Systems 2
Select course(s) from the Arts and Humanities Electives List 3
 Credit Hours17
Fourth Semester
COMM 1100 Effective Interpersonal Communications 3
ITIS 2015 Information Technology Project Management 3
ITIS 2890 Information Technology and Computer Science Capstone 2
ITON 1310 Cloud Computing 3
Select course(s) from the Social and Behavioral Sciences Electives list 3
Select course(s) from the Natural Sciences Electives list 3
 Credit Hours17
 Total Credit Hours65

English course selection is based on placement test results (ENGL 1111 English Composition I (B) is 4 credits, only 3 credits apply to the degree).


Students planning to transfer to a four-year college should take a sequence of math as advised by their counselor. 

Technical course
This course is designated as a technical course in the program. Students must earn a "C" grade or higher in the course to fulfill the college's graduation requirements policy.


Course Title Credit Hours
Natural Sciences
CHEM 1050Chemistry in the Everyday World3
PSCI 1300Earth Science3
PSCI 1400Introduction to Meteorology3
Any other Natural Sciences laboratory course included in the Ohio Transfer 36
Arts and Humanities
ARTS 1120Art Appreciation3
ARTS 2220Survey of Art I3
ARTS 2230Survey of Art II3
ENGL 2250Survey of American Literature I3
ENGL 2260Survey of American Literature II3
ENGL 2280Survey of British Literature I3
ENGL 2290Survey of British Literature II3
HUMX 1100Introduction to Humanities3
MUSC 1200Music Appreciation3
MUSC 1215World Music3
MUSC 1800Popular Music: Rock, Jazz, Country, and Hip-Hop3
MUSC 2200Music History and Literature I3
MUSC 2250Music History and Literature II3
PHIL 1500Introduction to Philosophy3
PHIL 2000Comparative Religion3
PHOT 1000History of Photography3
Social and Behavioral Sciences
ANTH 1160Introduction to Cultural Anthropology3
ECON 1150Basic Economics3
ECON 2500Principles of Macroeconomics3
ECON 2600Principles of Microeconomics3
GEOG 1500Introduction to Geography3
GEOG 1600World Regional Geography3
HIST 1150Western Civilization I: Antiquity Through the Reformation3
HIST 1250Western Civilization II: Age of Revolution Through the Present3
HIST 2150U.S. History: Colonization Through Reconstruction3
HIST 2250U.S. History: Reconstruction to the Present3
POLS 1300U.S. National Government3
POLS 2500Modern Political Ideologies3
PSYC 1500Introduction to Psychology3
SOCY 1150Principles of Sociology3