User Support Specialist Major (9243)

This program provides students with expertise in supporting business computer applications and operating systems. It includes a study of hardware and software installation, the use and support of common operating systems, networking, and security. Graduates are prepared to tailor hardware and software based on user needs and to provide end-user support and training. Career opportunities include help desk support, technical computer training, computer consulting, and information technologies employment. According to the U.S Bureau of Labor Statistics, the employment of computer support specialists is projected to grow 12 percent through 2024, faster than the average for all occupations.  Courses within this program help students to prepare for industry certification exams, including Microsoft, Oracle, and CompTIA. The typical education required to become a help desk support technician is an associate degree; however, students have the option to continue their education by enrolling in four-year programs at local universities.

NOTE:  Students planning to transfer to a four-year college are encouraged to take ENGL 1120 English Composition II in addition to the following requirements.

Plan of Study Grid
First SemesterCredit Hours
BUSM 1300 Introduction to Business 3
ENGL 1110
English Composition I (A) 1
or English Composition I (B)
3
FYEX 1000 First Year Experience 1
ITIS 1007 Principles of Information Technology and Computer Science 3
MATH 1600 Survey of College Mathematics 2 3
Select course(s) from the Arts and Humanities Electives list 3
 Credit Hours16
Second Semester
BUSM 2200 Organizational Behavior 3
ITCS 1010 Programming Logic 3
ITIS 1025 Managing and Optimizing Personal Computers 3
ITIS 1510 Microsoft Office Word: Skills and Techniques 3
ITIS 1520 Microsoft Office Excel: Skills and Techniques 3
ITON 1070 Operating Systems: Skills and Techniques 1
 Credit Hours16
Third Semester
BUSM 2400 Business Communication 3
ITIS 2015 Information Technology Project Management 3
ITIS 2510 Help Desk Concepts and Management 3
ITON 1205 Network+ and Networking Essentials 2
PEHR 1650 Health Fitness 2
Select course(s) from the Natural Sciences Electives list 3
 Credit Hours16
Fourth Semester
ITDB 1400 Introduction to SQL 2
ITIS 1355 Security+ and Security Essentials 3
ITIS 2890 Information Technology and Computer Science Capstone 2
ITON 1748 Linux Administration I 3
ITON 2070 Installing and Configuring Windows 10 2
Select courses(s) from the Social and Behavioral Sciences Electives list 3
 Credit Hours15
 Total Credit Hours63
1

English course selection is based on placement test results (ENGL 1111 English Composition I (B) is 4 credits, only 3 credits apply to the degree).

2

Students planning to transfer to a four-year college should take a sequence of math as advised by their counselor. 

Technical course
This course is designated as a technical course in the program. Students must earn a "C" grade or higher in the course to fulfill the college's graduation requirements policy.

Electives

Course Title Credit Hours
Natural Sciences
CHEM 1050Chemistry in the Everyday World3
PSCI 1300Earth Science3
PSCI 1400Introduction to Meteorology3
Any other Natural Sciences laboratory course included in the Transfer Module
Arts and Humanities
ARTS 1120Art Appreciation3
ARTS 2220Survey of Art I3
ARTS 2230Survey of Art II3
ENGL 2250Survey of American Literature I3
ENGL 2260Survey of American Literature II3
ENGL 2280Survey of British Literature I3
ENGL 2290Survey of British Literature II3
HUMX 1100Introduction to Humanities3
HUMX 1200The American Experience in the Arts3
MUSC 1200Music Appreciation3
MUSC 1215World Music3
MUSC 1800Popular Music: Rock, Jazz, Country, and Hip-Hop3
MUSC 2200Music History and Literature I3
MUSC 2250Music History and Literature II3
PHIL 1500Introduction to Philosophy3
PHIL 2000Comparative Religion3
PHOT 1000History of Photography3
Social and Behavioral Sciences
ANTH 1160Introduction to Cultural Anthropology3
ECON 1150Basic Economics3
ECON 2500Principles of Macroeconomics3
ECON 2600Principles of Microeconomics3
GEOG 1500Introduction to Geography3
GEOG 1600World Regional Geography3
GEOG 2500World Cultural Geography3
HIST 1150Western Civilization I: Antiquity Through the Reformation3
HIST 1250Western Civilization II: Age of Revolution Through the Present3
HIST 2150U.S. History: Colonization Through Reconstruction3
HIST 2250U.S. History: Reconstruction to the Present3
POLS 1300U.S. National Government3
POLS 2500Modern Political Ideologies3
PSYC 1500Introduction to Psychology3
SOCY 1150Principles of Sociology3