Lakeland
IT Support Analyst Major (9243)
This program provides students with expertise in common computer applications, operating systems, and system hardware. It includes a study of hardware and software installation, operating systems support, networking, security, and cloud computing fundamentals. Career opportunities include help desk and information technology support, technical computer training, and computer consulting. According to the U.S Bureau of Labor Statistics, the employment of IT support specialists is projected to grow 8% through 2029, which is much faster than the average for all occupations. Upon completion of this program, students will earn the Google IT Support Professional certificate. In addition, courses within this program help students to prepare for industry certification exams, including Microsoft, Oracle, and CompTIA’s A+, Cloud +, and Network +. The typical entry-level education needed to become an IT Support Analyst is an associate degree.
NOTE: Students planning to transfer to a four-year college are encouraged to take ENGL 1120 English Composition II in addition to the following requirements.
| First Semester | Credit Hours | |
|---|---|---|
| BUSM 1300 | Introduction to Business | 3 |
| ENGL 1110 or ENGL 1111 |
English Composition I (A) 1 or English Composition I (B) |
3 |
| FYEX 1000 | First Year Experience | 1 |
| ITIS 1007 | Principles of Information Technology and Computer Science | 3 |
| ITIS 1027 | Information Technology Support Fundamentals I | 3 |
| MATH 1600 | Survey of College Mathematics 2 | 3 |
| Credit Hours | 16 | |
| Second Semester | ||
| BUSM 2400 | Business Communication | 3 |
| ITIS 1028 | Information Technology Support Fundamentals II | 2 |
| ITIS 1030 | Security Awareness | 1 |
| ITIS 1050 | Managing Computers: Hardware | 3 |
| ITIS 1520 | Microsoft Office Excel: Skills and Techniques | 3 |
| ITON 1070 | Operating Systems: Skills and Techniques | 1 |
| ITON 1205 | Network+ and Networking Essentials | 2 |
| Credit Hours | 15 | |
| Third Semester | ||
| BUSM 2000 | Principles of Management | 3 |
| ITCS 1010 | Programming Logic | 3 |
| ITDB 1401 | SQL Programming and Database Design | 3 |
| ITIS 1051 | Managing Computers: Software | 3 |
| ITON 2080 | Supporting Client Operating Systems | 2 |
| Select course(s) from the Arts and Humanities Electives List | 3 | |
| Credit Hours | 17 | |
| Fourth Semester | ||
| COMM 1100 | Effective Interpersonal Communications | 3 |
| ITIS 2015 | Information Technology Project Management | 3 |
| ITIS 2890 | Information Technology and Computer Science Capstone | 2 |
| ITON 1310 | Cloud Computing | 3 |
| Select course(s) from the Social and Behavioral Sciences Electives list | 3 | |
| Select course(s) from the Natural Sciences Electives list | 3 | |
| Credit Hours | 17 | |
| Total Credit Hours | 65 | |
| 1 | English course selection is based on placement test results (ENGL 1111 English Composition I (B) is 4 credits, only 3 credits apply to the degree). |
| 2 | Students planning to transfer to a four-year college should take a sequence of math as advised by their counselor. |
| Technical course |
Electives
| Course | Title | Credit Hours |
|---|---|---|
| Natural Sciences | ||
| CHEM 1050 | Chemistry in the Everyday World | 3 |
| PSCI 1300 | Earth Science | 3 |
| PSCI 1400 | Introduction to Meteorology | 3 |
| Any other Natural Sciences laboratory course included in the Ohio Transfer 36 | ||
| Arts and Humanities | ||
| ARTS 1120 | Art Appreciation | 3 |
| ARTS 2220 | Survey of Art I | 3 |
| ARTS 2230 | Survey of Art II | 3 |
| ENGL 2250 | Survey of American Literature I | 3 |
| ENGL 2260 | Survey of American Literature II | 3 |
| ENGL 2280 | Survey of British Literature I | 3 |
| ENGL 2290 | Survey of British Literature II | 3 |
| HUMX 1100 | Introduction to Humanities | 3 |
| MUSC 1200 | Music Appreciation | 3 |
| MUSC 1215 | World Music | 3 |
| MUSC 1800 | Popular Music: Rock, Jazz, Country, and Hip-Hop | 3 |
| MUSC 2200 | Music History and Literature I | 3 |
| MUSC 2250 | Music History and Literature II | 3 |
| PHIL 1500 | Introduction to Philosophy | 3 |
| PHIL 2000 | Comparative Religion | 3 |
| PHOT 1000 | History of Photography | 3 |
| Social and Behavioral Sciences | ||
| ANTH 1160 | Introduction to Cultural Anthropology | 3 |
| ECON 1150 | Basic Economics | 3 |
| ECON 2500 | Principles of Macroeconomics | 3 |
| ECON 2600 | Principles of Microeconomics | 3 |
| GEOG 1500 | Introduction to Geography | 3 |
| GEOG 1600 | World Regional Geography | 3 |
| HIST 1150 | Western Civilization I: Antiquity Through the Reformation | 3 |
| HIST 1250 | Western Civilization II: Age of Revolution Through the Present | 3 |
| HIST 2150 | U.S. History: Colonization Through Reconstruction | 3 |
| HIST 2250 | U.S. History: Reconstruction to the Present | 3 |
| POLS 1300 | U.S. National Government | 3 |
| POLS 2500 | Modern Political Ideologies | 3 |
| PSYC 1500 | Introduction to Psychology | 3 |
| SOCY 1150 | Principles of Sociology | 3 |